Frequently Asked Questions

You are always welcome to contact us.

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What is Listly.io for?

Listly is a fully-automated Web Scraping service for retail, research, big data, and other data-related works. It scrapes data from web pages into an Excel spreadsheet just in seconds.

Is my data public or private?

If you have logged in, we keep your data private and secure. However, the results by trial are open to public. We recommend that you sign up.

How do I get my data to update automatically?

Please set up a self-updating Scheduler to update your data periodically. You can select the period as daily or weekly and an e-mail will be sent when the task is finished.

How can I scrape a website that requires login?

We recommend you to use Listly Chrome extension. It will enable you to extract data from pages you’re visiting.

How do I change my subscription?

You can change your subscription by upgrading or downgrading a subscription. Please contact us.

My available URLs have been set to 0. Why?

Check out your available service first in Billing. The number of available url queries you can use per month is reset every month.

My Scheduler has been removed. Why?

If there remain no available credit, our system periodically removes Scheduler in order to prevent server overload. Please check out downloadable urls on your data board.

How data usage is charged?

Your data usage is charged only when the download-status indicates ‘Success’. You will not be charged for ‘Fail’.

Can I get a refund for a subscription purchased this month?

You can get a refund for a subscription if you haven’t downloaded anything. Sorry, we’re unable to refund in case that you have already download urls.

Are Listly's APIs open?

The API opening will be very coming soon. We will inform you of the update as soon as it's ready. Please make your account.

Can't I use the scheduler anymore?

No, you can't. It is not available for users who subscribed after July 1st, 2018. It is, however, available for users who susbscribed before July 1st.